In today’s dynamic workplace and fiercely competitive business environment, businesses are always looking for novel methods to improve customer interactions, streamline processes, and boost income. One such powerful tool that has transformed how companies handle consumer interactions is Salesforce. Salesforce development has become a game-changer for organizations, enabling them to harness the full potential of […]
As soon as a case satisfies the conditions listed in the rule record, an escalation rule immediately escalates the case. Case escalation criteria and escalation actions, which specify what occurs when a case escalates, can be defined in rules entries. Create email templates if you want to send notification emails during case escalation and queues […]
If you also think, like most business owners, your organization’s data is probably the most useful asset, and keeping it secure is essential. With remote work becoming the norm these days, opportunities for hackers and ransomware are increasing at a rapid rate. Here, Multi-Factor authentication adds an extra protection layer against common threats such as […]