Cloud computing is the next big thing in the business world. The emergence of Salesforce services are mere evidence of it.
Ever since its launch, the technology showed no sign of stopping. It has recorded its name as the most reliable Customer Relationship Management Software.
This blog will help you with the idea of implementing Salesforce technology into your business operations. It will help you understand the concept of Salesforce technology.
But before moving on to understand it, let us discover the reasons that make CRM Software important.
Need for CRM software
At times when Salesforce was yet to be invented and introduced to the market, businesses relied on CRM solutions that were hosted on business’s private server.
However, these CRM solutions came with their own sets of limitations that are as follows-
- Time consuming
- Costly
- Hectic user interface
All these limitations associated with obsolete CRM software motivated the developers to create a more advanced alternative, and this laid foundation of Salesforce technology.
Now the question arises, “What is Salesforce?”.
Scroll down to the next section to find the answer to this question.
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Introducing the Salesforce era
Salesforce.com, a software development company that is based in America is popular for its highly customizable customer relationship management services that are powering millions of businesses.
The high cost associated and the lengthy process demanded a lot of efforts. Salesforce has addressed all these limitations.
Salesforce, a company with a goal to extend SaaS to businesses have successfully completed it. Tons of big companies are using Salesforce as their CRM technology.
People usually mistake Salesforce CRM for a single service. We have listed the services that are offered by the cloud-based company below.
Complete range of salesforce services
Salesforce Sales Cloud: It lets you monitor the business sales, marketing and customer support elements. The service is quite popular amongst business-to-business (B2B) and business-to-customer (B2C) operators.
Salesforce Marketing Cloud: It is one of the most powerful digital marketing platforms available in the market. The powerful tool can be deployed to take on multiple aspects. It includes managing customer journey, email, mobile, social media, and much more.
Salesforce Service Cloud: A perfect platform to back up your customer service. Features like case tracking and social networking plug-in makes conversation and analytics easy. This helps your agents/employees to solve customer problems and provide speedy services.
Salesforce Community Cloud: It is a complete solution that keeps your customers, employees and partners connected. The ones who are connected can share data and images on a real time basis.
Salesforce Commerce Cloud: Avail this service to enrich your customer’s online and offline experience irrespective of their location. Moreover, it is capable of customer data integration that further accelerates the process.
Salesforce Analytics Cloud: Working with large data files has never been so easy as it is with Salesforce Analytics Cloud. It facilitates the user to create graphs, charts and pictorial representations. A win-win situation for the business and clients!
Salesforce App Cloud: Create custom applications using a wide range of tools that are available with the Salesforce App Cloud.
Salesforce IoT Cloud: Salesforce IoT cloud is the ultimate solution for your organizations need to stock and process data from various devices, sensors, applications etc.
Salesforce Health Cloud: It is the best solution for Health IT organizations that are in need of a well laid CRM system aiding in record management. It can be an effective tool to improve doctor-patient relationships.
Making connections manageable with Chatter
Chatter: Chatter is the perfect solution for collaborative ventures within your organization. It can help employees within or outside the organization to connect with each other and share ideas remotely.
Salesforce1: It helps you create applications and swap data by using Application Programming Interface or APIs.
Opting out the best salesforce services
With the many services that are mentioned above, it may or may not be confusing for you to figure out the appropriate one.
Worry not as our expert consultants are determined to guide you through the utility of each of it. It is suggested to bundle up a few additional capabilities to make the best use of the Salesforce CRM Services.
