In today’s fluid workplace and highly saturated economic landscape, companies are forever on the lookout for new and innovative ways to enhance customers’ experience, increase efficiency, and ultimately, increase revenue. One such tool that has revolutionized how organizations manage their relation with consumers is Salesforce. Salesforce development has emerged as a crucial tool in realizing […]
As soon as a case satisfies the conditions listed in the rule record, an escalation rule immediately escalates the case. Case escalation criteria and escalation actions, which specify what occurs when a case escalates, can be defined in rules entries. Create email templates if you want to send notification emails during case escalation and queues […]
If you also think, like most business owners, your organization’s data is probably the most useful asset, and keeping it secure is essential. With remote work becoming the norm these days, opportunities for hackers and ransomware are increasing at a rapid rate. Here, Multi-Factor authentication adds an extra protection layer against common threats such as […]