Salesforce has completely been a leader in customer relationship management. It offers a unique set of solutions to streamline our business operations, foster customer engagement and drive revenue. In the past few years Salesforce has greatly expanded its capabilities by integrating artificial intelligence and Salesforce data cloud creating transformative opportunities for your business. In this […]
Salesforce Classic has indeed been an effective and dependable system in handling customer relationships in businesses. However, with the release of Salesforce lightning a better user interface and more features and capabilities, many organisations are looking to migrate from classic to lightning. In this article, factors that drive organisations to adopt new versions, hurdles to […]
Salesforce CRM is well-known for its dynamism and frequent upgrades, which assist organizations in improving their client interaction. The year 2022 was extraordinary. Salesforce has released several upgrades, diverse solutions, numerous products, and numerous mergers. For business growth, each solution is worthwhile to employ. In this piece, we will provide a list of the top […]
While Solutioning, should we consider the scalability of the Salesforce Application? Should we even think about scalable solutions with Salesforce? These are very important questions from Salesforce architects. This post will answer these questions and we will see how to build scalable solutions with Salesforce. What Is Application Scalability? Scalability is the ability of an […]
As soon as a case satisfies the conditions listed in the rule record, an escalation rule immediately escalates the case. Case escalation criteria and escalation actions, which specify what occurs when a case escalates, can be defined in rules entries. Create email templates if you want to send notification emails during case escalation and queues […]