As soon as a case satisfies the conditions listed in the rule record, an escalation rule immediately escalates the case. Case escalation criteria and escalation actions, which specify what occurs when a case escalates, can be defined in rules entries. Create email templates if you want to send notification emails during case escalation and queues […]
Many companies use subscription-based business models to keep their customers happy for a long time. However, it can be tedious to manage recurring payments, cancellations and discounts. With an increasing number of customers, it can be difficult to develop a business. Also, Salesforce is a popular CRM (Customer Relation Management) platform that helps companies organize […]
If you also think, like most business owners, your organization’s data is probably the most useful asset, and keeping it secure is essential. With remote work becoming the norm these days, opportunities for hackers and ransomware are increasing at a rapid rate. Here, Multi-Factor authentication adds an extra protection layer against common threats such as […]
Salesforce has never remained under the radar in terms of the plethora of features and benefits it offers. Keeping this in mind, businesses ranging from big MNCs to Fortune 500 companies are rapidly migrating to Salesforce APIs and integrating it into their sales processes to achieve a new automation level. Indeed, Integration helps Salesforce consulting […]
Salesforce Safety Cloud, a new solution from Salesforce, the world leader in customer relationship management, will help people meet safely. Safety Cloud, which builds on Salesforce’s event and workplace experience — as well as recent health and safety advancements announced in December — helps companies and societies manage testing, health, and entry protocols more effectively, […]